Q: I just installed Anti-Dupe for Microsoft Outlook. Where do I find the application file so I can open it and begin deleting duplicates?
A: After downloading and installing Anti-Dupe for Microsoft Outlook, you can find the application file in your Program Files. Go to Start, then open your Program Files list. You will see a folder labeled "Anti-Dupe for Microsoft Outlook" and the application Anti-Dupe is located in this folder.
Q: What's the difference between the trial version of Anti-Dupe for Microsoft Outlook and the fully licensed (purchased) version?
A: The trial version of Anti-Dupe for Microsoft Outlook has a limitation of 25 deleted duplicate records. This means that if you are using the trial version of Anti-Dupe, you will only be able to remove a maximum of 25 duplicate records from any folder/s you choose. So for example, you could choose to remove all 25 in the Contacts folder; or if Anti-Dupe only finds and removes 10 duplicates in your Contacts folder, the other 15 can be deleted in your Calendar folder.
Q: Who is RegNow and how does the purchase process work?
A: RegNow is a 3rd party vendor that Lookout Software uses to host the Anti-Dupe purchase process. RegNow is simple, safe and secure. Once you choose to purchase Anti-Dupe for Microsoft Outlook, you will find that the purchase links are directed to the RegNow order page for Anti-Dupe. Simply enter your purchase information and we’ll take care of the rest. For more information about RegNow, you can visit their website at
www.regnow.com.
Q: I registered my trial version of Anti-Dupe and received my trial keycode registration email. But when I entered the trial keycode to register my trial copy of Anti-Dupe, I get a message stating that the keycode is invalid. What do I do?
A: This is rare, but can happen for a variety of reasons. To solve this issue, try one of the following four options:
- Are you an administrator on the machine you are running attempting to register Anti-Dupe on? I ask because the registration has to save information into the registry when you click "Save Code". If you do not have proper permission to do this, this may be why you are having the issue.
- Check the spelling of your name and email address fields when you enter your registration keycode. It must match the exact same information you originally registered because these fields are spelling and case-sensitive.
- Lastly, you could try to uninstall/reinstall the application – it maybe that some part of the installation is corrupted and not correctly handling the registration process. You can re-download the application at http://www.anti-dupe.com/downloads/downloads.aspx.
- If any of these possibilities do not resolve the problem, please feel free to submit a trouble-ticket to Anti-Dupe Support at http://www.anti-dupe.com/support/reportissue.aspx and we will try to have the issue resolved as quickly as possible.
Q: Can I purchase Anti-Dupe for Microsoft Outlook without going through the trial process?
A: Yes, to purchase Anti-Dupe for Microsoft Outlook go to the
direct purchase page. Then download a copy of Anti-Dupe for Microsoft Outlook at
http://www.anti-dupe.com/downloads/downloads.aspx. During installation, when it asks you to choose your installation type, choose "I have purchased Anti-Dupe" to finish your installation type. When prompted, enter your registration information and the license key that was provided to you upon purchase of Anti-Dupe for Microsoft Outlook to register and activate your fully licensed version of Anti-Dupe.
Q: Why do I have to register my trial version of Anti-Dupe for Microsoft Outlook?
A: Lookout Software requires that you register your trial version of Anti-Dupe for Microsoft Outlook so that we can properly generate and send you a unique trial keycode based on your information for your copy of Anti-Dupe for Microsoft Outlook.
Q: Why can't I customize the criteria that Anti-Dupe uses to delete my duplicates?
A: An Outlook duplicate record, as defined by Anti-Dupe, is a record that matches another record exactly based on several different fields within the record. If Anti-Dupe allowed users to customize these criteria, there is a high chance that closely-related but not exact matches would be deleted, which is not what the software is designed to do. Anti-Dupe deletes duplicates based on several fields to ensure that only exact matches, or duplicates, are deleted.
Q: What's the refund policy for Anti-Dupe for Microsoft Outlook?
A: Our refund policy guarantees that if you are not 100% satisfied with Anti-Dupe for Microsoft Outlook within the first 30 days after purchase, we will issue a refund for the purchase amount. To request a refund, please send an email to the support/contact email address listed on your Anti-Dupe for Microsoft Outlook invoice.
Q: Does Anti-Dupe for Microsoft Outlook offer any type of affiliate or reseller program?
A: Yes. If you would like to become a reseller of Anti-Dupe for Microsoft Outlook or would like more information, please contact us using the
Technical Support form.
Q: Does Anti-Dupe for Microsoft Outlook work with Microsoft Outlook Express?
A: No. Anti-Dupe for Microsoft Outlook is only compatible with Microsoft Outlook 2000, 2002 (XP), 2003, 2007, 2010 and 2013.
Q: Does Anti-Dupe for Microsoft Outlook work with Apple Entourage?
A: No. Anti-Dupe for Microsoft Outlook is only compatible with Microsoft Outlook 2000, 2002 (XP), 2003, 2007, 2010 and 2013.
